FAQ

taka 99 FAQ — Complete Answers to Your Questions

Whether you are new to taka 99 or a regular player — you will find answers to any question on this page. From opening an account to claiming the welcome bonus, depositing via bKash or Nagad, and the rules for playing live dealer games — detailed information on all topics has been put together here. You can also visit our taka 99 Casino page to see the full games list.

Account Questions

Go to the taka 99 login page and click the "Create New Account" option. Fill in the registration form with your mobile number or email. After verifying an OTP, your account will be activated. It is important to provide accurate personal details, as this information is needed for future withdrawals or verification. Please note that taka 99 is only for people aged 21 and above.

At taka 99, a username must be at least 6 characters long and may only use English letters and numbers — Bengali characters or special symbols are not accepted. A password must be at least 8 characters long and must include lowercase letters, uppercase letters, and a number. It is safer not to use the same password as any other site.

When you log in from a new device for the first time, taka 99 may send an OTP for verification — this is a normal account security step. Just enter the code sent to your registered mobile number and the login will be complete. If you keep "Remember me" enabled in the browser or app, you can skip this step next time.

Click the "Forgot password?" link on the login page. Enter your registered mobile number or email and a reset code will be sent to you. Use that code to set a new password. If you no longer have access to your mobile number or email either, contact taka 99 live chat support — they will verify your identity and assist you.

Some details such as email address or contact information can be changed directly from the account profile. However, to change core identity details like your name or mobile number, you will need to submit a request to customer support and may need to provide an identity document. taka 99 ensures that payment and verification processes remain secure.

If an incorrect password is entered several times in a row, taka 99 automatically locks the account temporarily — this is a security measure. Usually you can try again after waiting a short while. If the problem persists after a long time, contact the 24/7 live chat. As part of responsible gaming, if you wish to temporarily suspend your account yourself, that request can also be made — details are on the responsible gaming page.

Welcome Bonus

After opening a new account, just deposit ৳300 or more for the first time and taka 99's 100% welcome bonus, up to ৳5,000 will be added to your account automatically — no separate code is needed. For example: if you deposit ৳1,000 the bonus is ৳1,000 and your total balance will be ৳2,000.

The wagering requirement for the taka 99 welcome bonus is bonus amount × 15. That means if you receive a bonus of ৳1,000 you must place a total of ৳15,000 in bets before you can withdraw winnings from the bonus. Your own deposited funds can be withdrawn at any time — this condition applies only to the bonus portion.

Yes, taka 99 allows you to cancel an active bonus. However, cancelling the bonus will also remove the bonus balance and any winnings earned from the bonus. Only the portion of your own deposited funds will remain. It is worth reading the terms and conditions once before cancelling a bonus.

No. The taka 99 welcome bonus is available only once per player — at the time of the first deposit. If the same person tries to claim this bonus again by opening a new account, it will be considered a violation of taka 99's rules and the account may be suspended. Regular players can receive weekly reload offers and other promotions separately.

In addition to the welcome bonus, taka 99 has several offers for regular players. A 50% bonus on any deposit each week, up to ৳5,000 (weekly reload offer); a 75% bonus once daily on slot games, up to ৳8,000 (taka 99 Slots Festival); a 60% bonus once a week in the cricket or sports section, up to ৳10,000 (Cricket Season Dhamaka) — and a number of other personal rewards.

taka 99 bonus balance can be used to place bets on most games. However, certain specific games or categories may be excluded from wagering — check the bonus terms for full details. The slots category and most live games are generally counted towards wagering.

Deposits

The methods currently available for depositing funds at taka 99 are: bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major commercial banks). The minimum deposit amount across all methods is ৳300. Choose your preferred method from the payment dashboard and follow the instructions.

To play any game at taka 99, the minimum deposit amount is ৳300 — this is the same for all categories: slots, live casino, and sports. For a full list of slot games and details at taka 99, visit the Slots page.

To deposit via Nagad at taka 99, select "Nagad" from the deposit option in the dashboard. Send money from your Nagad app to the taka 99 Nagad number shown. Enter the transaction ID or reference number correctly in the form. In most cases the funds are added to your account within a few minutes.

First wait a few minutes, as mobile banking and bank transfers can sometimes take a short time. If more than 15 minutes have passed, contact taka 99 live chat with a screenshot or reference number of the transaction. Our support team will look into the matter promptly.

taka 99 does not charge any additional fees on deposits — the exact amount you send will be credited to your account. However, your mobile banking provider or bank may apply its own service charges — that is outside taka 99's control. The same policy applies to withdrawals.

Withdrawals from taka 99 to bKash are usually processed within 5 to 30 minutes. The same timeframe applies to Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳500. Bank transfers may take somewhat longer due to the bank's processing time.

Live Dealer Games

In taka 99's live casino, a real dealer runs the game from a studio or casino — the entire process comes to your screen in real time via video streaming. You place bets using buttons and the outcome of cards or a roulette spin is determined by the dealer operating by hand — not by a random number generator. World-class studios such as Evolution, Pragmatic Play Live and Ezugi provide this service.

Teen Patti is a 3-card game where each player bets against the dealer — the highest-ranked hand wins. Andar Bahar is simpler: one card is revealed and you bet on whether the next matching card will come in the "Andar" (left) or "Bahar" (right) pile. Teen Patti and Andar Bahar games from JILI and Ezugi are available at taka 99.

Yes, taka 99's live casino works fully on mobile. Live dealer games can be played through a browser or the app. For a smooth experience, keep a stable mobile data or Wi-Fi connection, as live video streaming uses a bit more data. For information about downloading the taka 99 App and APK, visit the taka 99 App page.

taka 99's live tables are available with various limits — low-limit tables for players with smaller budgets and high-limit VIP tables for players with larger budgets. The minimum and maximum bet amounts for each table are clearly shown next to it in the game lobby, so you can check before joining.

Yes. taka 99's live casino section includes various classic table games including Baccarat, Roulette, Blackjack and Sic Bo. These games are available in high-quality streams from Evolution and Pragmatic Play Live. Teen Patti, familiar to Bangladeshi players, is also available in live format.

No — cricket betting and live dealer casino are two separate sections. To place live bets on tournaments like BPL, IPL, or the T20 World Cup, go to the Sports section. For live Baccarat, Roulette, or Teen Patti, go to the Live Casino tab. For more details on cricket betting, visit the Cricket Betting page.

Still have questions? Get direct help

If you did not find the answer to your question on this page, do not worry — taka 99's support team is available 7 days a week, 24 hours a day. Support is available in both Bengali and English.

Live Chat Support

Click the chat icon at the bottom right of any page on the site. A support representative usually responds within a few minutes. For urgent payment or account issues, this is the fastest option.

Email Support

For detailed inquiries, you can write to us by email: [email protected] — this is the better option when sending screenshots or documents. Emails are accepted in both Bengali and English.