taka 99 Privacy Policy

It is our responsibility to keep fully secure every piece of information you provide to us while using the taka 99 platform. This Privacy Policy ("Policy") explains what types of information we collect, for what purposes we use it, and what your rights are.

By using our services you agree to the terms of this Policy. This Policy should be read together with our Terms and Conditions, as both set out your rights and responsibilities regarding your account and services. If you have any questions, you may contact our 24/7 support team.

We collect certain information at various stages, from opening an account on taka 99 through regular use. This information is broadly divided into two categories: information you provide directly, and technical information collected automatically.

1.1 Personal Identity Information

During account registration and the identity verification (KYC) process, we collect the following information:

• Full name (as per national identity card)
• Date of birth (to verify age of 21 or above)
• National identity card or passport number
• Residential address
• Email address and mobile number
• Occupation and source of income (where applicable)

1.2 Financial Information

For deposits and withdrawals, we store transaction-related information, however your full payment PIN or password is never stored. This includes:

• bKash, Nagad, Rocket or Upay account number (partially masked)
• Bank account details (for bank transfers)
• Transaction amount, date and reference number
• Deposit and withdrawal history

1.3 Gaming Activity Information

We store details of your activity on the platform:

• Game history, bet amounts and results
• Bonus claims and wagering activity
• VIP level and points history
• Sports betting records and selected markets

taka 99 collects information through various technical and direct means. Each method is transparent and carried out on the basis of your informed consent.

Collected information is used only for specific and legitimate purposes. taka 99 applies your personal information to the following:

3.1 Account Management

Your information is essential for creating accounts, verifying logins, recovering passwords, and managing sessions. This ensures that only authorised persons can access the account.

3.2 Identity Verification and Fraud Prevention

KYC information is verified to ensure the security of financial transactions and to prevent misuse and fraudulent activity. This is an important step in keeping your account and funds secure.

3.3 Payment Processing

Financial information is required for accurate and timely processing of deposits and withdrawals. The relevant information is used to complete transactions via bKash, Nagad, Rocket, Upay and bank transfer.

3.4 Customer Support

Our 24/7 support team provides service in Bengali and English via live chat and email. Account and transaction-related information is needed to resolve your issues quickly and effectively.

3.5 Responsible Gaming

By analysing gaming activity data, we can identify unusual patterns of use. In line with our Responsible Gaming guidelines, limit-setting or account break options are provided where needed, helping players maintain healthy gaming habits.

3.6 Marketing and Communications

With your consent, we may send emails or SMS messages about bonus offers, promotions and important updates. You can opt out of these communications at any time from your account settings.

3.7 Technical Improvement

Anonymous statistical data is analysed to improve platform performance, user experience and security measures. No personal identity is revealed in this analysis.

taka 99 follows industry-standard technology and practices to protect your information. Our security framework operates on multiple levels:

4.1 Encryption

SSL (Secure Socket Layer) encryption is used for all data transfers. Stored sensitive information such as passwords and financial details is protected with strong encryption algorithms.

4.2 Access Control

Only authorised staff can access the information needed to carry out specific tasks. All access is logged and regularly audited.

4.3 Data Retention Period

All information is retained while the account is active. Even after an account is closed, financial transaction records are retained for a defined period to meet legal obligations, then securely deleted.

taka 99 does not sell, lease or exchange your personal information to any third party. However, information may be disclosed in certain limited and specific circumstances:

5.1 Service Provider Partners

We work with trusted service providers for payment processing, technology infrastructure and security verification. These partners receive only the information necessary to perform their designated tasks and are required to comply with our privacy standards.

5.2 Legal Obligations

Relevant information may be disclosed to the relevant authorities to comply with court orders, government investigations or legal obligations related to anti-money laundering laws.

5.3 Business Restructuring

In the event of a business merger or acquisition, user information may be transferred, but only within the scope of this Privacy Policy and after notifying you in advance.

5.4 With Your Consent

For any sharing of information beyond the above purposes, your explicit consent will be obtained.

Cookies are small text files that your browser stores on your device. taka 99 uses cookies because they are essential for providing an effective and secure service.

6.1 Types of Cookies

6.2 Cookie Control

You can disable cookies from your browser settings, but this may limit some functionality of the platform. The core functions of the service cannot operate without essential cookies.

As a taka 99 user, you have specific rights over your own data. We respect these rights and help you exercise them:

• Right of Access: You can request to know what information we hold about you.
• Right to Rectification: You can request to update incorrect or incomplete information.
• Right to Erasure: You can request that your data be deleted, provided there are no legal obligations preventing this.
• Right to Restrict Processing: In certain circumstances, you can request that the use of your data be limited.
• Right to Data Portability: You can request to receive your data in a structured format.
• Right to Object: You can object to marketing communications or to certain uses of your data.

To exercise these rights, contact our support team. We will respond to your request within a reasonable time. Visit our About page for more details about taka 99.

All services at taka 99 are strictly for persons aged 21 or older. No one under the age of 21 may use our platform, and we do not knowingly collect data from minors.

Age verification is mandatory at registration. If an account holder is found to be under 21 during identity verification (KYC), that account is immediately closed and the associated data is securely deleted.

If you believe a minor is using our platform, please notify our support team immediately.

This privacy policy may be updated from time to time due to changes in technology, law, or business requirements. For significant changes, we will:

• Update the "Last Updated" date at the top of the policy;
• Send a notification to the registered email address;
• Inform you of significant changes upon login.

Continued use of the platform after changes have been made will be considered acceptance of the new policy. For more details on this, see the relevant questions and answers on our FAQ page.

If you have any questions, objections, or requests to exercise your data rights regarding this privacy policy, please contact us through the following:

After receiving a privacy-related complaint, we will review it within a reasonable time and provide a written response.